What Makes Us Unique
Best Care differentiates itself through a whole-person philosophy, addressing not just physical needs but emotional, social, and community wellbeing. Their values-driven approach (compassion, whole-person, integrity) combined with a simple, guided onboarding process makes starting care feel accessible and non-intimidating, particularly for families navigating aged care for the first time.
Support At Home
Everything you need to know
Support at Home is the Australian Government’s program that helps older people stay living independently in their own homes for longer. To access funding, start by contacting My Aged Care on 1800 200 422 or applying online at myagedcare.gov.au. You’ll complete a free needs assessment (usually at home) that looks at your health, daily living abilities, and goals. If you’re eligible, you’ll receive a support plan and one of eight ongoing funding classifications, plus possible short-term pathways for things like assistive technology, home modifications, restorative care, or end-of-life support. Once your funding is approved and available, you simply choose a provider—such as Best Care Aged Care—to deliver the services.
Your funding can be used for a wide range of approved supports grouped into three categories: clinical care (nursing, physiotherapy, occupational therapy and other allied health—fully government-funded with no contribution), independence services (personal care, transport, social support, respite and medication help), and everyday living assistance (cleaning, laundry, meal preparation, gardening and home maintenance). There is also separate funding available for equipment and home modifications so these don’t reduce your main care budget. By covering the practical tasks and health needs that can become challenging with age, Support at Home makes a real difference to quality of life—giving people the freedom to remain in familiar surroundings, stay connected with family and community, maintain dignity and independence, and enjoy greater peace of mind knowing reliable support is in place.
Frequently Asked Questions
Find answers to common questions about our services, care processes, and how we can help you or your loved ones.
We provide a range of services including personal care, domestic support, transport, social connection, and specialised care based on individual needs. We also provide Care Coordination Services.
You can contact us directly through our website or call our office to discuss your needs and arrange an assessment.
All caregivers undergo thorough background checks and training to ensure they have the necessary skills and compassion to provide quality care.
Absolutely! Family involvement is encouraged at every stage to ensure that care aligns with your family’s expectations and the client’s desires.
You may be eligible if you are an older Australian who needs help to remain living independently at home. Eligibility is determined through an aged care assessment, which considers your individual circumstances, needs and goals.
The cost of Support at Home depends on your circumstances, the services you receive and your financial situation. Some people may be asked to contribute towards the cost of their care, while others may have little or no contribution.
